MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyChart?
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can I ask questions regarding a family member from my MyChart account?
Can my spouse and I share one MyChart account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MyChart secure?
What is your privacy policy?
I was logged out of MyChart, what happened?
I was locked out of MyChart. How do I get reactivated?
What do I need to use MyChart?
My activation code does not work, what should I do?

What is MyChart?

MMyChart is an online tool that provides secure access to your medical information, giving you the ability to:

  • Easily view you or your child’s outpatient diagnoses, medications, immunizations and allergies, and most lab results.
  • Request prescription renewals.
  • Securely and confidentially communicate with your healthcare team, when appropriate.
  • Complete pre-visit questionnaires, which can then be reviewed by the patient’s doctor, and imported right into their medical record at the time of visit.
  • Grant access to MyChart to other adults (with appropriate consent).
  • Access MyChart with a single username and password.
  • Organize all of your personal health information into one personal health record. Please note that this is not a complete health record; requests for complete information will still need to be made to our medical records department.
  • View past and future appointments, check in electronically and/or cancel existing appointments.
  • Download appointments to your calendar.
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Is there a fee to use MyChart?

MyChart is a free service to our patients. The MyChart app, which houses our MyChart portal, is also available as a free download on iOS and Android.

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How do I sign up?

MyChart activation codes are generally provided during your or your child’s clinic appointment at Kennedy Krieger. Please request a MyChart activation code during your next visit. Our staff will give you a MyChart activation letter with an activation code. Once you have your activation code, visit Mychart.KennedyKrieger.org and click on the New User/Sign Up Now button, then follow the instructions. You may also send an online request from our MyChart website.

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Who do I contact if I have further questions?

You may call our helpdesk at (667)205-4700.

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When can I see my test results in MyChart?

Your test results are released to your MyChart account after your physician has reviewed them.

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If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 2-4 business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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Can I view a family member's health record in MyChart?

Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MyChart account, and then connect to information regarding their family member. A Proxy Consent Form may need to be completed. If so, complete it and return it during their next visit to request access to this convenient service.

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Can I ask questions regarding a family member from my MyChart account?

MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.

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I forgot my password. What should I do?

You may contact our helpdesk at (667) 205-4700 to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Contact our helpdesk at (667) 205-4700 and after we verify your information, a new code will be sent.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyChart and from the left menu, go to the Preferences section and select the appropriate option.

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How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

Kennedy Krieger MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

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I was logged out of MyChart, what happened?

In order to protect your privacy and the security of your information, users of MyChart will be automatically logged out if your keyboard remains idle for 15 minutes or more while you are logged into MyChart. We recommend you log out of MyChart if you need to leave your computer for even a short period of time.

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I was locked out of MyChart. How do I get reactivated?

If you enter your password incorrectly five or more times, you’ll be locked out of your MyChart account. To have the account re-activated, contact our helpdesk at (667) 205-4700.

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What do I need to use MyChart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Google Chrome, Mozilla, Firefox, Internet Explorer or Safari). You can also access MyChart for mobile devices such as a smart phone or tablet with a free download from The App Store or Google Play.

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My activation code does not work, what should I do?

For your security, your activation code expires after 14 days and is no longer valid after the first time you use it. If you still have problems, contact our helpdesk at (667) 205-4700.

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